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SHIPPING & RETURNS
SHIPPING POLICY
At G’LORE, we carefully prepare every order to ensure that your products are securely packaged and ready for delivery. Orders are processed after payment has been successfully confirmed and are shipped to the address provided during checkout.
Shipping times and costs may vary depending on your location, the shipping method selected, product availability, and the carrier responsible for delivery. Any available shipping options, estimated delivery times, and applicable shipping costs will be displayed during checkout.
Please make sure that your shipping information is accurate before completing your purchase. G’LORE is not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.
Once your order has been shipped, tracking information may be provided when available. Please note that delivery times are estimates and may be affected by circumstances beyond our control, including carrier delays, holidays, weather conditions, customs procedures, or periods of high demand.
RETURN & EXCHANGE POLICY
We want you to feel confident when shopping with G’LORE. If you are not completely satisfied with your purchase, please contact our Customer Care team before returning any product so we can provide you with the appropriate instructions.
To be eligible for a return or exchange, products should generally be unused, unopened, and returned in their original packaging with all original labels and accessories. Due to hygiene and safety considerations, certain beauty, cosmetic, personal care, and other products that have been opened or used may not be eligible for return or exchange, subject to applicable laws.
If your order arrives damaged, defective, or with an incorrect item, please contact us as soon as possible and provide your order number along with photos of the product and packaging. Our team will review your request and, when applicable, may offer a replacement, exchange, store credit, or refund.
Approved refunds will generally be issued using the original payment method. Please note that the time required for a refund to appear in your account may depend on your bank, card issuer, or payment provider.
For return or exchange requests, please contact our Customer Care team through our official support channel before sending any product back.